Comments from Past Recipients

• Tools |
• Print
• RSS
• Bookmark & Share
• 
• 
• 

Bookmark & Share

"Applying for the EICS Award allowed us to benchmark our customer focused culture and processes against proven standards of excellence. Winning the award brought community recognition to our employees for their commitment and dedication."
- Classic Homes

"In consideration of the EICS requirements before we applied, we developed a survey tool and refined our customer follow-up system. We now have consistent method to apply customer service "excellence" in every contact with the customer."
- Endodontic Specialists of Colorado

"Improved tracking of customer responses has resulted in enhanced staff training programs and a more concerted response effort and follow-through to address customer concerns."
- Griffis/Blessing, Inc.

"We had to take a look at customer service. We wanted to be evaluated, rather than win. We were impressed with how well the evaluators knew the application and how much they did."
- Premiere Conferencing

"Our application for the EICS award allowed us to ‘take the ego’ out of assessing our customer service operations. Employees often focus on the positive feedback they receive as evidence they are doing well and this can sometimes impede continuous improvement. Every time we allow outside evaluators and examiners to look at our operations, we open ourselves up to neutral and unbiased feedback which can spur ideas and promote growth and improvements within the company. Although winning the award was an honor, we knew that we would emerge as winners either way as the feedback we received was a valuable component of our quest for continual improvement."
- RS Information Systems

"The process has motivated staff to give customer service a higher level of attention and focus."
- YMCA